Shipping policy

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Processing Time All orders are processed within 1–3 business days after payment confirmation.

Shipping Time Standard shipping takes 7–15 business days depending on your location. Expedited options may be available at checkout.

Free Shipping We offer free standard shipping on all orders within the United States.

Tracking Once your order has shipped you will receive a confirmation email with your tracking number. You can use this to monitor your delivery status at any time.

Shipping Delays Velura is not responsible for delays caused by customs, weather, or carrier disruptions. If your order is significantly delayed please contact us and we will do our best to assist.

Lost Packages If your package is marked as delivered but you have not received it, please contact us within 7 days and we will investigate and resolve the issue.

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CONTACT INFORMATION

We are here to help! Reach out to us through any of the following:

Email: support@myvelura.com Business Hours: Monday – Friday, 9:00 AM – 6:00 PM EST Business Address: 2311 West Aileen Street, Tampa, FL 33607, United States

We aim to respond to all inquiries within 1–2 business days.